Returns & Refund Policy

Items must be unused, unwashed and in their original packaging.

For hygiene reasons, plush items that have been used cannot be returned unless they are faulty.

Email squishvanoce@gmail.com with your order number and the item(s) you want to return. We'll reply with return instructions and the return address. Please don't send items back without contacting us first.

If the item is faulty, damaged or wrong, we cover return shipping (or let you keep it). For change-of-mind returns, return shipping is paid by the customer.

Once we receive and inspect your return, we'll email you and issue a refund to your original payment method within 5–10 business days. Your bank may take a few extra days to show it.

Contact us within 14 days of delivery with a photo and we'll send a replacement or full refund.

You can cancel your order free of charge before it ships. Email us as soon as possible.

Please contact us before opening a dispute with your bank — we'll fix it faster.